FAQ

Where are you located?

We're based in Ashgrove, Brisbane. You can shop online and choose local delivery or pick up from Ashgrove 4060.

Can I pick up my order?

Yes. Pick up is available from Ashgrove 4060. Once your order has been paid for, we'll be in touch with the pick up details.

Do you deliver?

Yes. We offer local delivery around the neighbourhood, as well as delivery to nearby suburbs. Delivery options and pricing will be shown at checkout.

We can also post non-plant products anywhere in Australia using Australia Post rates.

Can I choose a delivery time?

We'll arrange delivery with you after your order is placed. We don't work to set delivery windows, but we'll make sure you know when your plant is heading your way.

What condition will my plant arrive in?

We take a little extra care getting your plant ready for its new home. Plants are checked, watered if needed and carefully prepared before they leave us.

Because plants are living things, each one is naturally a little different. You might notice a new leaf, an older leaf on its way out or a few little signs of its journey. That's all part of the charm.

Will I receive the plant in the photo?

Yes. Unless a product is specifically listed as a custom order, the plant pictured is the plant you'll receive.

Plants are living things, though, and they can change surprisingly quickly. A new leaf might unfurl, an older leaf might drop, or the plant might grow a little between the time the photo was taken and the time it arrives.

So while it will be the same plant, it may look slightly different when it reaches you.

Can I choose a plant for a custom order?

Absolutely. If you have a particular plant, size, style or space in mind, get in touch. We can chat about what you're looking for and put something together just for you.

Do you take custom orders?

Yes. Custom orders are all about finding the right plant for the right space.

If you have something specific in mind, get in touch and we'll see what we can grow together.

What if my plant arrives damaged?

We want your plant to arrive happy and healthy. If something doesn't look right when it arrives, please get in touch as soon as possible with a photo and a quick description of what's happened.

We'll take a look and work out the best way to help.

How do I look after my plant?

Every plant has slightly different needs, but the basics are simple: give it the right amount of light, don't overwater it and keep an eye on how it's growing.

We've put together some simple plant care tips in keeping your plant happy to help you get started.

What if a leaf turns yellow?

Don't panic.

A yellowing or dying leaf is often just part of a plant's natural life cycle. Leaves don't last forever, and plants will occasionally let go of older leaves as they grow.

If you notice lots of yellow leaves or a sudden change, that's when it's worth checking the plant's light, water and overall conditions.

Can I return a plant?

Because plants are living things, returns aren't quite as straightforward as returning a pair of shoes.

If there's a problem with your order, please get in touch and we'll do our best to make it right. Our full returns and refunds information is available on our returns policy page.

How do I contact you?

The easiest way is to send us a message through the website or instagram. Whether you have a plant question, a custom order idea or just want to say hi, we'd love to hear from you.

After all, plants are better when they're shared.