Refund policy
not quite right?
We want you to love what you receive from Hello Lamb. If something isn't right, please get in touch and we'll work it out with you.
plants
Plants are living things, so they can naturally vary in shape, colour and appearance from the images shown online.
If your plant arrives damaged, unhealthy or significantly different from what you ordered, please contact us within 24 hours of delivery, ideally with a photo, so we can take a look and work out the best solution.
Because plants are living things, we can't accept returns simply because a plant isn't quite what you expected once it has arrived and settled into its new home. We're always happy to help with care advice though.
other items
For non-plant items, if your order arrives damaged or faulty, please contact us as soon as possible with photos and we'll work with you to arrange a replacement, repair or refund where appropriate.
If you've simply changed your mind, returns are not generally accepted unless otherwise stated on the product page.
custom & one-of-a-kind orders
Custom-made and personalised pieces can't be returned simply because you've changed your mind, as they're made specifically for you.
If there's a problem with your custom order, please get in touch and we'll do our best to make it right.
a little legal bit
Nothing in this policy limits your rights under the Australian Consumer Law. Where consumer guarantees apply, they continue to apply.
If you're unsure whether something can be returned or refunded, just ask. We'd much rather have a chat than leave you wondering.